At FUNKO Shop, we’re committed to making your collecting experience as smooth as possible. Our shipping and returns policies are designed with collectors in mind, balancing the need for careful handling of collectibles with fair customer service.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). During peak seasons, processing may take slightly longer.
Shipping Methods
Standard Shipping (DHL/FedEx):
– Cost: $12.95
– Delivery time: 10-15 business days after shipment
– Tracking included
Free Shipping (EMS):
– Available for orders over $50
– Delivery time: 15-25 business days after shipment
– Tracking included
Note: We currently do not ship to some parts of Asia and remote locations. Delivery times are estimates and may vary based on customs processing.
Returns & Exchanges
We accept returns within 15 days of receiving your order. Please review our collector-friendly policy below:
Return Process
- Initiate Your Request: Email our collector support team at [email protected] within 15 days with subject “Return Request: [Your Order Number]”
- Provide Details: Include photos of the item (especially important for collectibles) and your reason for return
- Receive Authorization: Our team will respond within 2 business days with return instructions and an RMA number
- Ship Your Return: Package the item securely (use original packaging for collectibles) with all original accessories
- Inspection & Processing: We inspect returns within 3-5 business days of receipt
Refund Information
Timing: Refunds processed within 3-5 business days after we receive and inspect your return
Method: Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
Deductions: Original shipping fees are non-refundable. A restocking fee may apply for opened collectibles returned without defects.
Exchange Requests
For exchanges (size, color, or different collectible figure):
- Follow the standard return process
- Clearly state your desired exchange item in your email
- We’ll ship the new item once the original is received (additional shipping charges may apply)
Non-Returnable Items
To protect our collector community, these items cannot be returned unless defective:
- Opened collectible surprise toys (blind boxes, mystery packs)
- Personalized doll clothes & accessories
- Adaptive toys with hygiene components
- Digital downloads or virtual items
Damaged or Defective Items
If your collectible arrives damaged or defective (especially limited-edition figures):
- Do not open the packaging further
- Take clear photos showing the damage
- Contact us within 48 hours of delivery
We’ll typically send a replacement if available, or issue a full refund.
Contact Information
For any questions about our shipping or returns policy, contact our collector support team:
Email: [email protected]
Mail: FUNKO Shop Returns Department
8010 Holland Court
Arvada, CO 80005 USA
Happy collecting!
The FUNKO Shop Team