At FUNKO Shop, we take pride in delivering high-quality collectibles to our global community of collectors. However, we understand that sometimes an item might not meet your expectations. Our returns policy is designed with collectors in mind – simple, fair, and collector-focused.

Collector’s Note: Due to the nature of collectible items, opened action figures, collectible surprise toys, and adaptive toys cannot be returned unless defective. All returns must include original packaging for collectible figures and dolls.

Returns & Exchanges Process

  1. Initiate Your Request: Email our collector support team at [email protected] within 15 days of receiving your item. Use the subject line “Return Request: [Your Order Number]”.
  2. Provide Details: Include photos of the item (especially for defective collectibles) and your reason for return.
  3. Receive Authorization: Our team will respond within 2 business days with return instructions and an RMA number.
  4. Ship Your Return: Package the item securely (we recommend using the original packaging for collectible figures) and include all original accessories.
  5. Inspection & Processing: Once received, our team will inspect the item within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service for your protection.

Refund Information

  • Timing: Refunds are processed within 3-5 business days after we receive and inspect your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable, and a restocking fee may apply for opened collectibles returned without defects.

Exchange Requests

For exchanges (size, color, or different collectible figure):

  1. Follow the standard return process
  2. Clearly state your desired exchange item in your email
  3. We’ll ship the new item once the original is received (additional shipping charges may apply)

Non-Returnable Items

To protect our collector community, these items cannot be returned unless defective:

  • Opened collectible surprise toys (blind boxes, mystery packs)
  • Personalized doll clothes & accessories
  • Adaptive toys with hygiene components
  • Digital downloads or virtual items

Return Request Template

Subject: Return Request: [Your Order Number]

Dear FUNKO Shop Team,

I would like to request a return/exchange for my recent order (#[order number]).

Item Name: [Product name from your order]
Reason for Return: [Please specify: defective, wrong item, changed mind, etc.]

I have attached photos of the item as requested in your returns policy.

Please advise on next steps for my [return/exchange].

Thank you,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Damaged or Defective Items

If your collectible arrives damaged or defective (especially important for limited-edition figures):

  1. Do not open the packaging further
  2. Take clear photos showing the damage
  3. Contact us within 48 hours of delivery
  4. We’ll typically send a replacement if available, or issue a full refund

For any questions about our returns policy, contact our collector support team at [email protected] or write to us at:

FUNKO Shop Returns Department
8010 Holland Court
Arvada, CO 80005
USA

Happy collecting!
The FUNKO Shop Team