Welcome to FUNKO Shop’s FAQ section! We’re here to answer all your questions about our magical toy collections, worldwide shipping, and everything in between. Whether you’re a serious collector or shopping for the perfect developmental toy, we’ve got you covered.
Product Questions
What types of toys does FUNKO Shop specialize in?
We specialize in a wide range of collectible and play items including Action Figures, Dolls & Dollhouses, Building Sets, Collectible Figures, and Adaptive Toys. Our collection caters to both serious collectors and children looking for imaginative play.
Do you carry limited edition or rare collectible items?
Yes! We frequently stock limited-edition collectible figures that are highly sought after by collectors worldwide. These items often sell out quickly, so we recommend checking our website regularly or signing up for our newsletter.
Are your products suitable for children with special needs?
We offer a selection of adaptive toys designed to support children with various needs. These products focus on cognition, communication, and sensory development while still being fun and engaging.
Shipping & Delivery
Where does FUNKO Shop ship to?
We ship worldwide to most countries! Our only exceptions are certain remote areas in Asia and locations with shipping restrictions. During checkout, our system will automatically confirm if we can deliver to your address.
What are my shipping options and how long will delivery take?
We offer two shipping methods:
- Standard Express: Via DHL or FedEx, delivered in 10-15 days after dispatch for $12.95 flat rate
- Free Global Shipping: Via EMS for orders over $50, delivered in 15-25 days after dispatch
All orders typically process within 1-2 business days before shipping.
How are collectible items packaged to ensure they arrive safely?
Limited-edition figures and delicate items like dollhouses receive special protective packaging with bubble wrap and reinforced corners. We treat every shipment as if it’s heading to our own personal collection – because we’re collectors too!
Payments & Orders
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I change my shipping method after placing an order?
Absolutely! If your order hasn’t yet entered processing, contact our customer care team at [email protected] and we’ll happily adjust your shipping method.
How can I track my order?
All shipments include real-time tracking. You’ll receive a tracking number via email once your order ships, allowing you to follow your package’s journey from our Colorado headquarters to your home.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery if your item doesn’t spark joy. Items must be returned in their original condition with all packaging intact. Please contact our customer care team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Still have questions? Our team of toy enthusiasts is always happy to help! Contact us at [email protected] and we’ll make sure your FUNKO Shop experience is as magical as our toys.
Happy collecting from the FUNKO Shop team!